Last updated 02/20/2024 AD.
Terms and conditions of use
Introduction:
Welcome to the Naein platform, which is managed by the Naein Electronic Services Office, which is the owner of the platform and its rights.
Once you enter, download, or use the electronic platform, or communicate through WhatsApp, Telegram, or any other means of communication, this is considered your acknowledgment of acceptance and agreement to the terms and conditions without restriction or condition, and it is considered to govern and be legally binding and effective immediately upon starting to use the electronic platform:
Definitions:
You / second person: means everyone who visits or enters the electronic platform to benefit from the service provided
Platform: means the electronic platform of Naein Electronic Services Office, referred to as the service provided / us / service provider / organization / website / intermediary.
Service: The service means the possibility of booking the services provided, and these services include, but are not limited to (registration in Absher / issuing a commercial register / applying for a job).
Acceptance: means approval and acknowledgment of the terms and conditions document
Force majeure: means everything that makes the implementation of these terms and conditions impossible, which hinders work according to them, and in which none of the parties has a role.
User: means the customer/beneficiary/consumer/user or anyone who visits the platform in order to request or benefit from the service
Evaluation: means the comment or observation about the service provided by the customer. Knowing that the evaluation appears to others immediately upon clicking submit, and the platform may use it outside of it without showing the evaluator’s data except for the name and city (user).
Document: means this terms and conditions agreement related to the service provided.
Service scope:
The platform announces the provision of a number of services and the possibility of booking through it. When the user reserves the service, the service provider becomes legally binding after concluding a contractual relationship with the user.
The role of the platform is an intermediary between the service provider and the user, as the platform provides the user with the requirements for implementing his chosen service for one time without following up on it unless otherwise agreed upon and sending messages via WhatsApp to confirm the service and its implementation within 24 hours from the time of the request. The platform disclaims any responsibility if these alerts do not reach the user. Note that the fees shown on the platform are fees for providing the service only. Third party fees are not subject to the platform's discretion and are not included with the platform fees. If it is calculated, it will be outside the service provision fees as estimated by those authorities.
Registration method:
To benefit from the service provided on the platform, you must register personal data by entering and providing complete, correct and accurate data. Note that the data provided is subject to the privacy policy applicable to the service. If the user chooses a password to enter and benefit from the services, the user bears responsibility for maintaining its confidentiality and not sharing it with others.
Terms of Service:
The platform provides the services provided to everyone who can visit the platform and access the services provided page if available on the platform. Access to electronic services is available 24 hours/7 days a week (taking into account force majeure and any other circumstances that impede access to the service), and services are implemented and inquiries are answered during official working hours only, noting that some or all of the services may not be available in the event of holidays or other situations. Emergency or maintenance scheduled by the system, and the platform will inform the beneficiaries and do what is necessary in this regard.
The beneficiary is obligated to verify the conditions of the services with the service provider before payment. The platform is not obligated to verify them before or after payment, and the platform has the right to impose service requirements on the beneficiary. In the event that he is not eligible to benefit from the services, the platform has the absolute right to refuse to provide the service to the beneficiary without refunding the fees or replacing it with another service unless the platform’s refund and exchange policy applies to it.
Service implementation policy:
The platform is committed to implementing the services within a maximum of 7 days from the time the beneficiary pays, unless this is hindered by force majeure such as technical problems or the requested service. All requested services require more than 7 days to be implemented. The platform also guarantees correct submission and not acceptance from the service provider, and in the event that The beneficiary requests follow-up of the request, so the follow-up will be free within 15 days from the date of the request for one time only, in the event that the result appears after 15 days or more, or if the beneficiary requests follow-up after 15 days, the follow-up will be charged with an additional fee, in the event that a refusal is received from the service provider within 15 days from submitting the request, and the rejection can be objected to. It is objected to during this period once for free upon the beneficiary’s request only without follow-up. The platform is not obligated to continuously communicate with the beneficiary to follow up on the request, and in the event that 7 days pass without a quick response from the beneficiary or he does not provide the requirements within 7 days, and the service is automatically cancelled. After the service is canceled due to the beneficiary’s non-response or the beneficiary’s request to cancel the request, the request can be reopened within only 3 days for free, provided that the next 24 hours are appropriate for the beneficiary to carry out the service, or the request can be reopened with an application opening fee of 10% of the amount. The total service fee shall be within 30 days of closing the request, so that the service will be implemented within a maximum of 7 days. You can request to reopen the service only once, and the request opening fees are non-refundable or exchangeable.
If the beneficiary wishes to postpone the date of implementation of the services, the maximum period shall be 30 days from the date of the request. If the service is not available to the beneficiary except on a date specified by the service provider, it shall be postponed to this date only, provided that this date is within 6 months from the date of payment. Note that after the end of the postponement period, the customer will have to wait only 7 days, then the request will be closed automatically, and it will be opened for an additional 7 days at the request opening fee, which is 10% of the total service fee if the beneficiary so desires. Note that postponing the implementation of the service is available only once and when Postponement, refund or exchange cannot be requested.
When the service is stopped by the service provider, this is considered force majeure, and the platform does not bear responsibility for that, and the refund and exchange policy is adhered to as it is, or the implementation of the service is postponed for a maximum of 6 months, and then the order is canceled unless the application is reopened before that period.
Return and exchange service:
If the beneficiary of the service wishes to refund or replace the service or convert its fees into a credit, he can according to the platform’s policy shown in the following link:
You can request a refund of amounts paid that are not related to the platform, such as government service fees or any other fees, if the payment process to the service provider is not completed within a period not exceeding 30 days from the date of deposit in the platform’s bank accounts. In addition, you can use these amounts to obtain new services from the platform or transfer them to a balance in your account on the platform, provided that this is done within the same specified period of 30 days. If you decide to transfer the amounts to a balance, you must know that this balance will be valid for use only for six months from the date of deposit. Note that once the amounts are confirmed to be transferred to a balance or used for other services, they cannot be requested to be refunded.
Price, payment and billing:
The user is entitled to a full refund of the amount paid (less transfer fees, if any) if:
The refusal of the service was due to reasons related to the platform. He also has the right to request re-provision of the service without refund. This policy is applied within only 30 days of implementing the service, and objection to the service is not accepted after this period has passed. If the rejection is for reasons outside the platform, the platform does not bear responsibility and the fees are not refunded in this case. However, if the customer wishes to reorder, the order will be returned at a 20% discount within 15 days from the date of the order only and for a maximum of 3 times during the specified period, then the service will return. For its basic fees.
Service fees may be updated at any time.
Payment for the services provided is made through electronic payment channels and electronic or bank transfer.
Note that all financial benefits will be in Saudi Riyals.
Electronic payment is made in additional currencies and international transfer, knowing that this regulation is limited to orders within the Kingdom of Saudi Arabia, and refunds, exchanges, or transfers to credit for services requested from outside the Kingdom of Saudi Arabia are not accepted.
Correspondence and communications:
The service user undertakes that the information provided to the platform is correct and that it is complete and accurate information, noting that the service provider disclaims any responsibility if the data entered is incorrect. Knowing that the platform has complete and absolute freedom to verify the user’s identity in any way it deems appropriate and legal.
He also pledges that he will not register or enter the platform using another person’s data and will not adopt an inappropriate user name in accordance with the freedom of action and discretion of the platform. The platform has the right to refuse to complete or modify the implementation of the service without any legal or financial responsibility. The platform also has the right to modify the user data registered by him on For example, but not limited to (user name / mobile number / email).
The platform has the right to collect and retain the personal data provided that enables the user to benefit from the services, including but not limited to (service user name/contact numbers/email). Note that technical data is collected from the mobile device to perform the functions provided through the service. The platform does everything in its power to maintain the integrity of the data provided, protect it from misuse, and dispose of all data that is no longer required under the terms of the privacy policy.
Platform content:
The platform reserves the absolute right to monitor/edit/delete or reject any content entered before or after publication. However, he is not obligated to do so, and cannot monitor everything that is entered on the platform. Therefore, it reserves the right, but not the obligation, to delete, remove or edit any material that violates these terms and conditions
Also, the laws and regulations protect the contents of this platform, so the platform has the right to pass to the competent authorities any content that it deems violating or constitutes a violation of any of its rights or a violation of any of the Kingdom’s applicable regulations.
Some conditions for the service may be added, quoted from the relevant authorities, and Naein does not bear responsibility for this and does not recommend relying on it because it does not speak automatically and is not linked with the authorities. When what is presented on the platform and the service provider differs, what is approved are the conditions with the service provider, so it recommends The platform always refers to the service provider to verify the conditions.
Other website links:
The platform may contain links to other websites, but the platform has no control over their content or the prices of its services. The platform also does not review or control the content of those sites and shifts responsibility for its content to other sites. Knowing that the platform provides these links as a convenience to users of the service, and these links do not have any promotional content regarding goods, services or information. Anyone who selects or goes through a link to an external site is subject to the terms and conditions of that external site and bears responsibility for the risks resulting therefrom.
Intellectual property rights:
The User acknowledges that he does not own the intellectual rights to the software, hardware, software and documentation of the Platform. The platform also has the right, without prior notice, to suspend or terminate the services provided at its sole discretion at any time it wishes without any obligation on it. Provided that it assists in completing the services that were requested prior to termination. All rights are reserved to the platform, as the platform contains features that are subject to intellectual rights protection. The Saudi Authority for Intellectual Property, the General Authority for Audiovisual Media, and the Ministry of Culture and Information also protect the platform, and any attack on or imitation of information will be subject to legal action.
the responsibility:
The user acknowledges his full responsibility for using the available services to the extent permitted by the system and for legitimate purposes only and refraining from anything illegal. He is fully responsible for knowing and acting on any laws, regulations, rules and provisions related to the use of the platform.
He also undertakes to do what is necessary to manage his account and update his data to benefit from the service properly. He acknowledges his obligation to maintain the confidentiality of his accounts, information, and transactions, and his obligation to protect against disclosure, misuse, or piracy by him or by any party or person before him.
The user acknowledges that he has full knowledge of not committing any errors or defects, directly or indirectly, that may harm, harm, obscure or injure the benefit of the service provided during or through use. He must be responsible to third parties for any unlicensed or unauthorized use and inform the platform immediately when he notices any suspicion of use or if he has reason to believe so. The user also acknowledges that he will not violate the laws of the Kingdom of Saudi Arabia.
Evacuation responsibilaty:
It must be noted that the platform does not represent a government agency or other entities, and it does not necessarily mean that the information provided and the instructions it contains are final, and they may change periodically and be corrected or modified according to the circumstances without prior notice, and those in charge of the platform do not bear any responsibility whatsoever. Also, the platform does not guarantee the beneficiary's eligibility for the service
Although the services are available at all times and are services provided as is, the platform is not responsible for providing the service with the usual quality, speed, or performance, and does not guarantee that the provided service is free of errors and defects. It cannot guarantee that the platform will not be subject to downtime or that it will be free of problems, deletions or errors. The platform also does not guarantee the result that the user will obtain as a result of his use of the platform, or the incidental, indirect, special, punitive, exemplary, or arising damages that may arise as a result of his use or inability to use the platform. Accordingly, the platform cannot be held responsible under any circumstances for any damages or service failure for reasons beyond its control or without any transgression or negligence on its part.
Termination of use:
The platform has every right, according to what it deems appropriate, to terminate or suspend a beneficiary’s access to the platform without notice and for any reason, including violation of these terms or due to any behavior that the platform, in its full freedom, may deem to be in violation of the system or harmful to others or third parties. In the event of termination, the beneficiary will not be able to access the platform, and the platform has the right to use every means available to prevent this beneficiary.
The platform can also ban the beneficiary who violates the applicable terms, conditions, and regulations for a temporary or permanent period.
Compensation for misuse:
The platform is not responsible in any case for any damage or loss resulting from the user’s violation of the terms and conditions of this document. The user undertakes to inform the platform immediately and not to disclose information that could harm the platform or its users in the event that something happens that could affect the service. The beneficiary acknowledges his agreement to compensate the platform in the event of his breach of this document.
Disputes and Jurisdiction:
The terms and conditions of this document apply to the laws and regulations of the Kingdom of Saudi Arabia. In the event of any dispute - God forbid - disputes related to this service must be settled amicably by informing the service provider first. If a solution cannot be reached, they will be settled before the competent judicial or quasi-judicial authority in Riyadh - Kingdom of Saudi Arabia.
Right to amend terms and conditions:
The platform has the absolute freedom to change/update/amend all or any part of the terms and conditions included in this document without prior notice or warning. Therefore, you should review it periodically and are responsible for checking everything new before accessing or using the platform. If the beneficiary does not accept the amendments to this document, he must stop using the platform. The beneficiary's continued use of the platform constitutes his implicit agreement to abide by the amended terms of this document.
Endorsement:
This document shall be read and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia. Everything that is not mentioned in these terms and conditions is subject to the applicable regulations in the Kingdom of Saudi Arabia and will be dealt with in accordance with them. The service user acknowledges that he has read and reviewed the terms, understands and understands their meanings, and is committed to them, and has agreed to sign this document on it. His use of the service is considered an acknowledgment of his agreement to everything mentioned in it.
- These terms and conditions have been drafted in Arabic.